Software Engineering Manager · Remote, India

Takshashil Shambharkar

I lead teams that ship AI agents

Building strong engineering teams and shipping products that move business metrics.

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0.0+

Years of experience

Fewer customer cases via AI agent

Engineers in my team

Professional certifications

ITAM – SAM & HAMHR Service DeliveryITSMNow Experience UI FrameworkIntegration HubFlow DesignerVirtual AgentPredictive IntelligenceScripted REST APIsBusiness Rules & Client ScriptsACLs & Script IncludesTransform Maps & Scheduled JobsSystem design & architectureJava / J2EEJavaScriptOracle PL/SQLSpringHibernateStruts 2JSP / ServletsREST & SOAP web servicesOracle 11gMySQLGit / SVNJenkinsWebLogic / WebSphere / TomcatIBM ODMOracle WebCenter PortalEngineering leadershipAgile project managementRelease & capacity planningResource allocationTeam & contractor budgetsCompensation reviewsCoaching plans & PIPsDifficult conversationsHiring & recruiter partnershipBurnout preventionCross-functional & cross-BU collaborationServant leadershipStakeholder managementRisk managementMetric-driven deliveryScrum MasterCertified Scrum Master (CSM)SAFe 6 AgilistCertified System AdministratorCertified Application DeveloperCIS – Human Resources (HR)CIS – Software Asset Management (SAM)CIS – IT Service Management (ITSM)

About

Leading people, delivering outcomes

Software Engineering Manager with 15.5+ years of experience in software development, project delivery, and team leadership.

Known for building strong, collaborative teams, guiding complex projects to success, and bridging the gap between technical detail and business goals. Skilled at mentoring engineers, managing stakeholders, and creating an environment where people and products thrive. Currently leads a team of 18 engineers at ServiceNow, owning delivery, release planning, budgets and people development. Domain experience spans ITAM (SAM/HAM), HR service delivery, talent acquisition, ITSM, BFSI, telecom and travel–airline.

At a glance

Education

Bachelor of Engineering – Computer Engineering

University of Pune · Class of 2010

Languages

EnglishHindiMarathi

Location

Remote, India

Available for roles across Indian metros and internationally

2010
B.E. Computer Engineering
2011
First engineering role
2014
Consultant onsite at IBM
2017
Joined ServiceNow
Today
Leading AI & SaaS initiatives

How I lead

Principles my team can count on

Leading a team of 18 engineers, I aim for a flat, trust-based team where people own decisions, speak openly and work at a sustainable pace. These are the habits I hold myself to.

Set direction, then step back

Everyone should be able to say what we're building, why it matters and what good looks like this quarter. I set clear outcomes and constraints; leads and engineers own the how.

Sustainable pace

We stay agile for last-minute requests, but plan releases against real remaining bandwidth. Evenings, weekends and holidays are respected — rested teams make better decisions.

Direct, and kind

I say clearly what I expect on quality, ownership and delivery, and address underperformance early and to the point. Blameless retros keep it safe to raise risks, admit mistakes and disagree with me.

Flat, open, consensus-minded

Titles don't win arguments — the best idea does. Anyone can challenge my thinking, we involve people early in big calls, and once we decide, we commit together.

Grow leaders, not dependents

I delegate decisions, not just tasks, and invest in tech leads through growth-focused 1:1s, stretch work and honest feedback. Success is how well things run when I'm not in the room.

Manage across and up

Teams fail more from misaligned dependencies than weak engineering. I align with peers, product and leadership, translate business priorities into engineering terms, and negotiate scope realistically.

Experience

Career journey

Software Engineering Manager
ServiceNow India Pvt Ltd
Apr 2017 – Present
Remote, India
Show details ▾
- Led the troubleshooting AI agent initiative, reducing customer cases by 48%.
- Led SaaS integrations via an AI agent, letting customers set up integrations with zero manual effort.
- Led the SaaS app repo merge (30% less release overhead) and a cross-business-unit application manager initiative that significantly cut app install, update and instance upgrade time.
- Lead a team of 18 engineers (FTEs and contractors). Own hiring end to end, from requisitions and recruiter partnership through interview loops to offer, and grow tech leads into owners through regular 1:1s and stretch work.
- Run annual compensation reviews, identify and close compensation gaps across direct reports, and manage performance through coaching plans, PIPs and timely, direct conversations.
- Own project timelines, resource allocation, and team and contractor budgets. Commit to releases based on real remaining bandwidth, staying agile for late requests while protecting the team from burnout.
- Partner with product owners, peers and other business units to translate business priorities into engineering scope and negotiate it realistically.
- Set technical direction through design, architecture and code reviews, step in hands-on to unblock the team, and drive engineering practices around test automation, Git and Jenkins builds.
- Delivered products across ITAM (SAM and HAM workspaces, Workday SAM integration) and Digital Employee Experience (onboarding, HR case management, mobile onboarding, digital hiring).
Consultant
Infogain India Pvt Ltd
Onsite with IBM India Pvt Ltd
Oct 2014 – Apr 2017
Pune, India
Show details ▾
- Gathered client requirements, designed solutions and implemented them to industry standards.
- Resolved application, server security and performance concerns.
- Coordinated with architects, infrastructure, product, security and operations teams across the SDLC.
- Implemented PAG, an in-house PCI DSS-compliant payment aggregator gateway serving all Vodafone-managed applications (Java/J2EE, Struts 2.0, Hibernate 5.0, IBM ODM), cutting operational cost by more than 50%.
- Built and supported Vodafone's Digital Simplicity self-service portals for postpaid and prepaid customers.
- Set up development, test and production environments, and worked in a DevOps model on deployments, third-party integrations and SIT/UAT with QA and customers.
- Mentored team members on their career progression.
Software Developer
Nityo Infotech Pvt Ltd
Onsite with Accelya Kale Solutions
Apr 2014 – Oct 2014
Pune, India
Show details ▾
- Gathered requirements, designed solutions and coded to industry standards.
- Revamped Accelya's airline domain product using JavaScript, jQuery, CSS3, HTML5 and Java/J2EE.
- Developed eServices, a sales analysis tool showing airlines their position in local and global markets.
- Resolved issues escalated from support teams and assisted the team lead with architecture for new projects.
Software Developer
IDBI Intech Ltd
Onsite with Reserve Bank of India
May 2012 – Apr 2014
Nagpur, India
Show details ▾
- Implemented features for RBI's payroll system using Java, J2EE and PL/SQL.
- Revamped RBI's payroll system using Java/J2EE, JSF (ICEfaces) and PL/SQL.
- Enhanced RBI's pension and settlement system, reducing user issues by 90%.
- Delivered the DEBC Helpdesk, a support ticket system for RBI employees, from requirements to production.
- Developed BFSI applications with Core Java/J2EE (JDBC, Hibernate, Spring, web services) and performed code reviews.
Assistant Software Engineer
Bitlogy Solutions
Aug 2011 – Apr 2012
Nagpur, India
Show details ▾
- Implemented database features for Bitlogy's ERP system using PL/SQL.
- Worked on the Employee Inventory System for managing inventory allocated to employees, including unit testing, L3 support and technical documentation.

Now Experience UIServiceNow

ServiceNow · ITAM Product Engineering

SAM Integration with Workday

Workday license management

Workday license management using ServiceNow's Software Asset Management capability (Tokyo release).

ITAMSaaS

Expertise

Skills & certifications

Leadership

Engineering leadershipAgile project managementRelease & capacity planningResource allocationTeam & contractor budgetsCompensation reviewsCoaching plans & PIPsDifficult conversationsHiring & recruiter partnershipBurnout preventionCross-functional & cross-BU collaborationServant leadershipStakeholder managementRisk managementMetric-driven deliveryScrum Master

ServiceNow

Technical

System design & architectureJava / J2EEJavaScriptOracle PL/SQLSpringHibernateStruts 2JSP / ServletsREST & SOAP web servicesOracle 11gMySQLGit / SVNJenkinsWebLogic / WebSphere / TomcatIBM ODMOracle WebCenter Portal